Privacy Policy

By using this website and its features, you are agreeing to our Privacy Policy as defined below. Please read it thoroughly before continuing to interact with this website.

We require users to create an account to use extended features of this website. When you create an account, we collect certain information in order to provide additional security, enhance site function, as well as allow for basic account features. Listed below is the basic information we collect on each individual:

  • IP Address
  • Full Name
  • Email Address
  • Username
  • Hashed Password
  • Timezone (if provided)

    • Any additional information you provide in your tickets, comments, and other activity on this site will also be stored.

    By creating an account, you are agreeing to allow us to use the above information in order to track your activity on this site, as well as improve certain features and security functions of this site.

    Additionally, we use Google's reCaptcha integration to ensure our clients are genuine people, not bots. By creating an account on our website, you are agreeing to Google's privacy policy and their terms and conditions.

    This site uses Google Analytics to provide a consistent experience and help us improve our services and software.

    Aside from Google's reCaptcha service, we do not provide any of your stored information to other third party organizations. We respect your privacy, and believe in a fair and transparent policy on who else is receiving your data.

    We will send occasional emails to the address you provide in your account settings. To opt out of notification emails, go to your account settings. Even if you opt out of notification emails, we will still send you important service emails (e.g. password resets, important notices, etc). If you wish to stop receiving all emails including important service emails, please contact us to suspend your account.

    Finally, we use browser sessions and cookies to keep you logged in and to provide additional site security. If at any point you wish to remove your session id/cookies, please use your browser's "clear site data" capabilities. By continuing to use this website, you agree to allow us to track your activity via browser sessions and cookies.

    Thank you for reading and agreeing to the above statements. If you have any questions regarding our Privacy Policy, please feel free to contact us.

    Last Updated: 5 October 2021